Refund and Returns Policy

Guangzhou Chuanhan Trading Co., Ltd. (“we,” “our,” or “us”) strives to ensure customer satisfaction with our products. This Return & Exchange Policy explains the procedures, conditions, and timelines for returning or exchanging products purchased from us.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  1. The item must be purchased directly from us or our authorized sellers.
  2. Requests must be made within 30 days from the date of delivery.
  3. The item must be in unused, unwashed, and original condition, with all original packaging, tags, and accessories intact.
  4. Customized, personalized, or clearance items may not be eligible for return unless defective.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

  1. Please notify us within 7 days of delivery.
  2. Provide a description of the issue and photographs of the product and packaging.
  3. We will evaluate the claim and, if approved, provide instructions for returning the item.
  4. We will cover shipping costs for defective or incorrect items and will either replace the item or issue a full refund.

3. Return Process

To initiate a return:

  1. Contact our customer service team at +86 13068877656 or info@chuanhan.com.
  2. Provide your order number, product details, and reason for return.
  3. Upon approval, we will provide a return authorization and shipping instructions.
  4. Ship the item back securely, using a tracked shipping method. Returns without tracking may not be accepted.

4. Refunds

  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7–14 business days using the original payment method.
  3. Shipping fees are non-refundable, except for defective or incorrect items.

5. Exchanges

  1. If you wish to exchange an item for the same product in a different size or color, follow the return process above.
  2. Once the returned item is received and approved, we will ship the replacement item.
  3. Any price differences must be settled by the customer, and additional shipping fees may apply.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made products (unless defective)
  • Clearance, final sale, or heavily discounted items
  • Gift cards or downloadable digital products

7. International Returns

For international orders:

  1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  2. Customs duties, taxes, and import fees are non-refundable.

8. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact:

Guangzhou Chuanhan Trading Co., Ltd.
Address: Room 0984, Area B, 3rd Floor, Building B, No. 14, Shengtang Street, Cencun, Tianhe District, Guangzhou, China
Phone: +86 13068877656
Email: info@chuanhan.com

Shopping Cart