Guangzhou Chuanhan Trading Co., Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal information.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information:
- Name, email address, phone number, mailing address, billing/shipping information, and other information you provide when registering, placing an order, subscribing to newsletters, or contacting customer service.
b. Non-Personal Information:
- IP address, browser type, operating system, browsing behavior, and other technical data automatically collected through cookies and similar tracking technologies.
c. Sensitive Information:
- Payment information (processed securely through our payment providers). We do not store credit card details on our servers.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide and improve our products and services.
- To process orders, payments, and shipments.
- To communicate with you regarding your account, orders, promotions, and updates.
- To analyze website usage and improve user experience.
- To detect and prevent fraudulent transactions or other illegal activities.
- To comply with legal obligations and enforce our terms of service.
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our website, conducting business operations, or delivering products/services.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the business assets.
- Protection of Rights: To protect our rights, property, safety, or others in connection with investigations of suspected or actual illegal activity.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can configure your browser to refuse cookies, but this may limit some functionality on our website.
5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Despite these measures, no transmission of data over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for data processing where applicable.
- Opt-out of marketing communications.
- Object to processing or request data portability.
To exercise these rights, please contact us at +86 13068877656 or info@chuanhan.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.
9. International Users
If you access our website from outside China, please note that your data may be transferred to and processed in China, where privacy laws may differ from those in your jurisdiction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Guangzhou Chuanhan Trading Co., Ltd.
Address: Room 0984, Area B, 3rd Floor, Building B, No. 14, Shengtang Street, Cencun, Tianhe District, Guangzhou, China
Phone: +86 13068877656
Email: info@chuanhan.com