At Guangzhou Chuanhan Trading Co., Ltd. (“we,” “our,” or “us”), we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the shipping methods, costs, delivery times, and procedures to ensure a smooth experience.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
- Orders received on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 5–10 business days (domestic) | Tracking provided |
| Express Shipping | 2–5 business days (domestic) | Higher cost, tracking included |
| International Shipping | 10–25 business days | Delivery times vary by country, customs clearance may affect timing |
Delivery times are estimates and may vary due to factors beyond our control, including weather, carrier delays, or customs inspections.
3. Shipping Costs
- Shipping fees are calculated based on the weight, dimensions, and destination of the package.
- Free shipping promotions, if applicable, will be indicated at checkout.
- International customers may be responsible for customs duties, taxes, and import fees, which are not included in the shipping cost.
4. Order Tracking
- Once your order is shipped, we will provide a tracking number via email.
- You can track your shipment through the carrier’s website or your account on our website.
- Please allow 24 hours for the tracking information to update.
5. Shipping Restrictions
- We currently ship to most domestic and international locations.
- Certain remote or restricted areas may not be eligible for shipping.
- Customers are responsible for providing accurate shipping addresses. We are not responsible for delays or lost packages due to incorrect address information.
6. Lost or Damaged Shipments
- If your package is lost or damaged during transit, please contact our customer service within 7 days of the estimated delivery date.
- Provide your order number, tracking number, and photos of the damaged items (if applicable).
- We will work with the carrier to investigate and either resend the items or issue a refund, depending on the situation.
7. International Shipping Notes
- Customs clearance may cause delays beyond our estimated delivery times.
- Import duties, taxes, and fees are the responsibility of the recipient.
- Please check your local regulations before placing an order.
8. Contact Information
For questions regarding shipping, tracking, or delivery issues, please contact:
Guangzhou Chuanhan Trading Co., Ltd.
Address: Room 0984, Area B, 3rd Floor, Building B, No. 14, Shengtang Street, Cencun, Tianhe District, Guangzhou, China
Phone: +86 13068877656
Email: info@chuanhan.com