Orders & Products
Q: Do you offer custom curtain or furniture designs?
A: Yes, we offer custom-made options. Please contact us directly with your requirements.
Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. After that, processing begins and changes may not be possible.
Q: How do I know if my order was successful?
A: You’ll receive a confirmation email once your order is placed. Tracking info will be sent when your item ships.
🚚 Shipping
Q: How long does shipping take?
A: Standard shipping takes 5–10 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: Will I receive tracking information?
A: Yes, a tracking number will be emailed once your order has shipped.
🔁 Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 14 days of delivery. Items must be unused and in original condition. See our [Refund Policy] for details.
Q: Are there any non-refundable products?
A: Custom-made items and clearance products are non-refundable unless defective.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit cards and secure online payment methods at checkout.
Q: Is my payment secure?
A: Yes. We use encrypted and secure payment gateways to protect your data.
🛠️ Product Care
Q: How do I care for my curtains/furniture?
A: Cleaning instructions are provided with your product. For detailed care tips, contact our customer support.